Privacy Policy

This website (merakifinesilver.com) is run by Meraki Fine Silver, Noida, Uttar Pradesh, India. This policy explains what personal information we collect when you use the site and how we use it.

• Account details: your name and email address when you create an account.
• Order details: phone number, delivery address and the items you buy. If you choose WhatsApp updates at checkout, we also store that preference for the order.
• Messages: anything you send us through the contact form, reviews or return requests.
• Newsletter: your email address, if you subscribe.

We do not collect or store your card, UPI or bank details. Payments are processed directly by our payment partner, PhonePe.

• to process, deliver and support your orders
• to send order confirmations and delivery updates
• to send non-promotional WhatsApp order updates only when you opt in at checkout
• to handle cancellations, returns and refunds
• to reply to your questions
• to send our newsletter, only if you have subscribed

We never sell your personal information. We share only what is needed with the services that help run this site:

• Clerk, for account sign-in
• PhonePe, for processing payments
• Resend, for sending order emails
• Meta / WhatsApp, to send order updates only for orders where you opted in
• our hosting and database providers, for storing order information securely

We may also disclose information if required to by law.

We use cookies to keep you signed in and to make the site work properly. Your bag and wishlist are saved in your own browser. We don't use advertising cookies.

You can view and update your saved addresses under your account at any time. To access, correct or delete your personal information, or to unsubscribe from the newsletter, email us at merakiindianoida@gmail.com. We may need to keep order records where the law requires it.

To stop WhatsApp order updates, reply STOP to a message or contact us using the email above.

If you have a concern about how your information is handled, please write to us at merakiindianoida@gmail.com. We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.

We may update this policy from time to time. The date at the top of this page shows when it was last changed.